Class Code: 00705

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

ADMINISTRATIVE INTERN

DEFINITION

Under immediate supervision, on an internship appointment basis, performs a variety of tasks assisting administrative and/or technical program managers in developing data and documentation to meet organizational and program objectives and the requirements of the educational program in which enrolled; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Assists departmental officials to meet the organization's goals by performing a variety of tasks as assigned.

Studies management and or technical programs to become familiar with methods and procedures and makes recommendations for improvements.

Prepares and collects a variety of materials and reports in an assigned specialty by analyzing and evaluating routine statistical data and survey information.

Confers with representatives of state agencies, the private business sector and/or the general public to obtain survey information or statistical data.

Works in a variety of departmental areas to gain exposure to various situations and problems of varying scope and complexity.

Prepares oral and written reports to support conclusions and recommendations for resolving problems.

COMPETENCIES REQUIRED

Knowledge of the basic principles of the subject matter normally found in the area of specialty of the internship.

Knowledge of basic research survey techniques and methodologies.

Ability to interact with state employees, business representatives and the general public to establish and maintain effective working relationships.

Ability to exercise good judgment in analyzing situations and making recommendations.

Ability to develop skill in the utilization of survey techniques.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Applicants for this class must be currently enrolled students in a degree program at an accredited educational institution, as determined by the Iowa Department of Administrative Services – Human Resources Enterprise.

Effective Date: 12/94 BW