Class Code:
04540
IOWA DEPARTMENT
OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
ADULT SERVICES MONITOR
Oversees/monitors adult home and community based service programs certified by the State of Iowa; determines compliance with established standards and documents regulatory insufficiencies; performs related work as required.
The Work Examples and Competencies listed are for illustrative purposes
only and not intended to be the primary basis for position classification
decisions.
Visits certified elder group homes,
assisted living programs, and adult day services programs; evaluates all facets
of tenant’s/participant’s care and determines the degree of conformance with
state laws, rules and regulations.
Reviews services provided to
tenant/participant to insure that needs are met in areas of personal
health/hygiene, clothing, nutrition, daily living activities, nursing,
sanitation of personal care, equipment/supplies, proper use of protective
devices, documentation of vital signs, implementation of physicians orders,
staff work assignments, service plans, and nursing policies/procedures.
Examines census documentation and
program records to determine if staffing levels and staff qualifications are
adequate; checks storage, handling and administration of drugs/biologicals for
compliance with state requirements.
Interviews staff, tenants, relatives
of tenants and other appropriate individuals to verify that program rules
support tenant choice; reviews medical/treatment records to determine if
interdisciplinary documentation shows adequate care is being
rendered/maintained for tenants that choose to live autonomously in an adult
community setting or have individually contracted for services with the
program(s).
Provides minimal oversight of food
service, laundry, housekeeping, and maintenance areas by checking rooms,
storage, kitchen, bathroom, maintenance and treatment areas to assure that
nutritional needs of tenants are met, proper sanitary conditions are maintained
and environmental conditions conform to departmental rules/regulations.
Investigates complaints and obtains
supporting evidence of insufficiencies (e.g., photos, photocopies of records
and policies, and written notes from interviews) to document facts and substantiate
findings; completes necessary informational materials and submits written
reports to supervisor where non-compliance is found; testifies in court cases
or hearings to present evidence or verify information.
Knowledge of health care standards
and state rules and regulations necessary for certification of elder group
homes, assisted living programs, or adult day services programs as home and
community based services.
Knowledge of modern nursing
practices, health care administration, equipment and techniques relative to
tenant care.
Knowledge of interviewing skills and
techniques in order to obtain pertinent information during monitoring.
Ability to exercise professional
judgment in analyzing all matters related to certified programs and the ability
to differentiate between the need for certification and non-certification in
regard to programs that are currently not certified.
Ability to be tactful and diplomatic
in stressful situations.
Ability to interact with physicians,
nurses, administrators, and other professionals to establish and maintain a
professional working relationship with them.
Ability to work independently and
write reports by exception only in the absence of a complaint.
Displays high standards of ethical
conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest
or unethical behavior.
Works and communicates with internal
and external clients and customers to meet their needs in a polite, courteous,
and cooperative manner. Committed to quality service.
Displays a high level of initiative,
effort and commitment towards completing assignments efficiently. Works with
minimal supervision. Demonstrates responsible behavior and attention to detail.
Responds appropriately to
supervision. Follows policy and cooperates with supervisors.
Aligns behavior with the needs,
priorities and goals of the organization.
Encourages and facilitates
cooperation, pride, trust, and group identity. Fosters commitment and team
spirit.
Expresses information to individuals
or groups effectively, taking into account the audience and nature of the
information. Listens to others and responds appropriately.
Licensure as a registered nurse or graduation from a four-year college
or university with a degree in social work and three years’ professional
nursing or social work experience or three years of geriatric work in home and
community-based services;
OR
a master’s degree or higher in nursing, social work,
geriatrics/gerontology, or vocational rehabilitation will substitute for up to
two years of the required experience on the basis of 30 semester hours equal
one year of experience;
OR
nine months experience monitoring assisted
living programs and/or elder group homes for the Department of Inspections and
Appeals.
NECESSARY SPECIAL REQUIREMENT
Applicants for positions in the Department of Inspections and Appeals must undergo a background investigation which includes a criminal history check and a dependent adult and child abuse registry check.
Applicants possessing licensure, certification, registration or degree
should indicate such on the application form and may be required to provide
proof at the time of interview.
Licensure or temporary licensure by the State of Iowa is required
for designated positions in this class. Applicants who now possess a current
valid license from another state need not have an Iowa license to apply, but
will be required to obtain the appropriate Iowa license prior to beginning
actual employment.
For purposes of
qualifying for this job class, “professional experience” shall be indicated by
having responsibility for assessment and diagnosis of client problems and
needs, developing a plan of treatment, evaluating client progress toward
meeting treatment goals, modifying treatment objectives, etc. Work at this
level requires a prerequisite of post high school educational training or
certification in the behavioral, social, health sciences, or health
administration.
For certain designated positions, the appointing authority, with Iowa
Department of Administrative Services – Human Resources Enterprise prior
approval, may selectively request those applicants possessing a minimum of
twelve semester hours of education or six months of experience or a combination
thereof in one of the following:
584 registered nurse in a home care setting
656 social work
872 registered nurse
Applicants wishing to be considered for such designated positions must list applicable course work and experience on the application.
Effective Date: 3/05 CP/BK