Class Code: 91361
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
CAPITOL GUIDE
Under general direction, provides
information and assistance to tourists and other visitors to the State Capitol
building; performs related work as required.
The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Meets visitors to the
Capitol building in order to answer questions concerning the Capitol and other
public buildings by utilizing written information and knowledge previously
learned.
Provides lectures in
order to indicate the size, value and history of the Capitol building by using
a prepared text previously learned.
Directs individuals
to state offices or officials in order to help them perform their business by
leading them or providing verbal directions.
Arranges and conducts
tours through the Capitol building to explain the functions and operations of
various departments.
Trains part-time
guides in order to provide extra help during the summer tourist season and
legislative sessions when visitors are more numerous.
Assists supervisors by instructing
employees, answering questions and distributing, balancing and checking work;
may make suggestions on appointments, promotions, performance and
reassignments.
Knowledge of the state governmental
process.
Knowledge of the locations and functions
of the various state governmental offices.
Ability to lecture in a clear and concise
manner in front of a group.
Ability to give clear and concise
directions and information to others.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest and unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to
quality service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Makes an effort to follow policy and
cooperate with supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
Two years of sales or related
work experience involving public contact;
OR
employees with current continuous experience in
the state service that includes the equivalent of twelve months of full-time
experience as a Capitol Guide Aide shall be considered as qualifying.
Effective Date:
8/91 BA