Class Code: 03346
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
CHILD SUPPORT RECOVERY SUPERVISOR
DEFINITION
Plans, directs, and
supervises the work of subordinate staff of a Child Support Recovery Program in
a multi-county area or in a single large county; performs related work as
required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Supervises and evaluates
the work of subordinates; recommends personnel actions related to selection,
disciplinary procedures, performance, leaves, grievances, work schedules and
assignments; administers personnel policies and procedures.
Advises Child Support
Recovery Officers and attorneys concerning difficult child support recovery
cases to determine appropriate actions and procedures; reviews a sample of
recovery cases to check for adequacy of information and conformance with unit
goals; informs subordinates of new policies, procedures or goals.
Develops local program
goals and objectives to achieve statewide Child Support Recovery Unit goals
established for the assigned counties or areas; monitors goals and objectives
at the local office and individual worker level.
Compiles budgetary
information about the Child Support Recovery Unit Program in order to present
budget proposals to the Regional Collections Administrator.
Explains the program,
policies and procedures of the Child Support Recovery Unit to income maintenance
staff, law enforcement agencies,
Coordinates the activities
of the Child Support Recovery Unit with other related agencies, offices and
persons (e.g., County Human Services Offices, County Attorneys, Clerks of the
District Court, Magistrates and Sheriff’s Offices) in order to achieve
effective enforcement of child support obligations.
Develops internal
procedures for improving coordination among staff; keeps staff informed of
goals and objectives and ensures that revised procedures, methods and related
work changes are implemented.
Determines project plans,
staffing, assignments, and other resources vital to operations. Collects, analyzes, and reports data to be
shared with State and Federal representatives.
Facilitates field staff
discussions regarding cost saving measures and performance enhancing strategies
to be implemented statewide.
Participates in statewide strategic planning sessions. Leads statewide teams to continuously review,
evaluate, and improve specific casework processes.
Develops and maintains
relationships with local contractors and vendors who provide services critical
to the performance of agency core functions.
Reviews and responds to
customer concerns. Communicates directly
with State Legislators, the Governor’s office, Ombudsman’s office, and
Reviews administrative
paternity and child support court orders to ensure content accuracy and
statutory compliance. Signs
administrative court orders as a designee of the Bureau Chief.
Acts as an administrative
and/or managerial resource to Support Recovery Officers in the Regional
Administrator’s absence.
Participates in special
projects as assigned.
COMPETENCIES REQUIRED
Knowledge of the principles
of supervision including delegation of work, training of subordinates
performance evaluation, discipline and hiring.
Knowledge of the
administrative process of planning, organizing, staffing direction, budgeting
and controlling as applied to a public agency.
Knowledge of the Federal
Code and the Code of Iowa applicable to child support and foster care recovery
programs.
Knowledge of the principles
income maintenance programs (FIP, Medicaid) as it relates to the Child Support
Recovery Program (e.g. eligibility requirements, grant computations, and the
effects of child support payments on grants).
Knowledge of interviewing
skills and techniques.
Ability to plan, organize,
direct and evaluate the work of subordinates.
Ability to establish and
maintain effective working relationships with a wide range of people including
Child Support Recovery staff, Clerks of District Court, County Attorneys,
District Judges, income maintenance personnel, federal officials and customers.
Ability to review, analyze,
and evaluate programs, case records and operations data reports and to
interpret laws, rules and regulations.
Ability to review and
evaluate case records and reports for accuracy and effectiveness.
Ability to use personal
computers and related software.
Ability to interact with
subordinates, supervisors, clients, the general public, and the news media in
order to establish effective working relationships.
Displays high standards of
ethical conduct. Exhibits honesty and
integrity. Refrains from theft-related,
dishonest or unethical behavior.
Works and communicates with
internal and external clients and customers to meet their needs in a polite,
courteous, and cooperative manner.
Committed to quality service.
Displays a high level of
initiative, effort and commitment towards completing assignments
efficiently. Works with minimal
supervision. Demonstrates responsible
behavior and attention to detail.
Responds appropriately to
supervision. Follows policy and
cooperates with supervisors.
Aligns behavior with the
needs, priorities and goals of the organization.
Encourages and facilitates
cooperation, pride, trust, and group identity.
Fosters commitment and team spirit.
Expresses information to
individuals or groups effectively, taking into account the audience and nature
of the information. Listens to others
and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from an
accredited four year college or university and the equivalent of two years full
time supervisory, administrative, investigative, or specialized technical
support work;
OR
experience equal to five years of full-time
technical, administrative, or professional level experience related to the
recovery of child support or in a public assistance (income maintenance)
program;
OR
an equivalent combination of
education and experience substituting professional level experience related to
child support recovery, public assistance (income maintenance), program
development, management, or operations for each year of the required education
at the rate of one year for each thirty semester hours of education to a
maximum of four years;
OR
experience equal to three years
full time current experience as a child support recovery officer shall be
considered as qualifying.
Effective Date:
9/07 CP