Class Code: 00011

90011

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

CLERK

DEFINITION

Performs varied clerical office support tasks; may operate office machines such as microfilming equipment, copying machine, and collators; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Maintains simple records to document or follow-up on items issued or received, office supplies, routine expenses or similar units by counting, posting or other documentation; may contact others to retrieve items or obtain information.

Proofs applications, reports, forms or other items; reports discrepancies to supervisor; may maintain mailing lists and distribute mail.

Arranges items in alphabetical, chronological, numerical or subject matter files or records.

Places materials in sequence for reports, filing, microfilming, distribution and other clerical processing; sorts and assembles in content, subject matter, numerical or alphabetical order; notes missing materials/ information.

Provides assistance or answers routine, recurring inquiries regarding the employing agency or work performed.

Performs incidental typing or keyboarding where accuracy rather than speed is essential.

Uses duplicating machines, adding machines, calculators, microfilming equipment or other office equipment as required.

Assists and guides new employees or volunteers in the performance of basic clerical tasks as needed.

COMPETENCIES REQUIRED

Knowledge of elementary arithmetic to include addition and subtraction

Ability to observe differences in copy, or proofread words and numbers.

Ability to avoid perceptual errors in arithmetic computation.

Ability to read, write and speak the English language.

Ability to learn to perform clerical tasks with speed and accuracy.

Ability to learn to operate and develop skill in the operation and minor adjustment and maintenance of office machines, as job assignment requires (i.e., personal computer, calculator, or other office equipment).

Ability to apply personal work attitudes such as honesty, responsibility and trustworthiness required to be a productive employee.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

No specific education or experience is required.

Effective Date: 7/98 GRC