Class Code: 04725

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

COMMUNICATIONS CENTER MANAGER

DEFINITION

Under general direction, performs supervisory work in the operation of an area communications center engaged in transmitting and receiving law enforcement messages via a variety of telecommunications methods and two- way radio; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Supervises and evaluates the work of a subordinate staff, effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures.

Ensures integrity of system regarding confidential criminal data and records, emergency and disaster information from a number of sources for federal, state and local law enforcement officers and agencies, information on persons wanted for felonies and other major crimes, stolen vehicles and property, missing persons and other similar matters.

Attends staff conference and training sessions; requisitions parts and supplies; maintains records of hours worked; has responsibility for building maintenance, correspondence, and complaints, controls expenditures for the center.

Maintains statistics on operations and periodically summarizes these in activity reports for submission to the administration officer.

Maintains a record system including the log for message and incident recording.

Interprets codes and standards to personnel; trains personnel and otherwise assists in employee development.

Performs duties and responsibilities of Communications Center Specialist 1's and 2's in emergency situations, for continued training, and to maintain skill level.

COMPETENCIES REQUIRED

Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, collective bargaining contracts, discipline and hiring.

Knowledge of Part 90 of the Federal Communications Commission Rules and Regulations.

Knowledge of two-way radio communication operations and procedures.

Knowledge of telecommunications equipment operation and procedures.

Ability to plan, direct and coordinate the activities of an area Communications Center.

Ability to express ideas effectively, orally, and in writing.

Ability to establish and maintain effective working relationships with others.

Ability to deal courteously and tactfully with the public and law enforcement personnel.

Ability to function rationally in emergency situations.

Ability to operate all communications center equipment.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Three years of full-time (or equivalent part-time) experience as a communications operator, dispatcher, or radio operator in a city, county, state, federal, commercial, or industrial communications center;

OR

any equivalent combination of education and experience on the basis of one year of full-time experience equals 30 semester hours of college level course work in law enforcement or a related field with a maximum substitution of two years;

OR

successful completion of the Public Safety Communications Operator Certification program or its equivalent may be substituted for one year of the required experience;

OR

current continuous experience in the state classified service that includes the equivalent of twenty-four months of full-time experience as a Communications Center Specialist 1 and/or 2.

SPECIAL REQUIREMENTS

Ability to pass a thorough background investigation by the Division of Criminal Investigation.

Ability to pass a physical and psychological evaluation provided by the Department of Public Safety which includes normal hearing with a loss not exceeding a twenty-five (25) decibel average in either ear at 1000, 2000 and 3000 cycles, vision corrected to 20/20 and normal speech.

Effective Date: 1/30/87 BLR