Class Code: 04715
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
COMMUNICATIONS CENTER SPECIALIST 1
DEFINITION
Comprehends and communicates
emergency, public safety and criminal justice related data via telephone, a
variety of telecommunications methods and two-way radio. Makes immediate independent decisions and
takes decisive action to preserve life and property; performs related work as
required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Maintains security
and ensures operation of the communications center at all times.
Continually aware of
peace officer's safety and takes appropriate action.
Receives, interprets
and determines priority data for transmission.
Obtains, organizes
and disseminates confidential criminal data and records, emergency and disaster
information, traffic and traffic safety information; incorrect decisions may
result in human injury or death.
Compiles and
constructs information on persons wanted for major crimes, stolen vehicles and
property, missing persons and other similar matters.
Determines proper
response procedures, personnel and equipment.
Summarizes and documents all
telecommunications and related information.
COMPETENCIES REQUIRED
Knowledge of
departmental information dissemination and security policies and procedures.
Knowledge of the
general geographic area of the state and the specific assigned geographic area
of the respective center, such as highways and roads, cities and towns, terrain
and landmarks, etc.
Knowledge of
principles of criminal and vehicle law and related terminology.
Knowledge of the
procedures used in entering and retrieving information from the IOWA System,
National Crime Information Center System (NCIC), and the National Law
Enforcement Teletype System (NLETS).
Ability to reason
logically and to verbally communicate information distinctly, concisely and
non-emotionally under extreme stress.
Ability to quickly
research, interpret and understand information and to logically record it with
accurate and full meaning.
Ability to interpret coded
information and to translate and transcribe with rapidity.
Ability to
effectively deal with people from all sectors, including medical, professional,
criminal and the general public under diverse and often stressful
circumstances.
Ability to work
irregular hours for extended periods of time without loss of effectiveness.
Ability to operate all
communications center equipment.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from high
school or GED.
SPECIAL
REQUIREMENTS
Ability to pass a
thorough background investigation by the Division of Criminal Investigation.
Ability to pass a physical and psychological evaluation
provided by the Department of Public Safety which includes normal hearing with
a loss not exceeding a twenty-five decibel average in either ear at 500, 1000,
2000, and 4000 cycles, vision corrected to 20/20 and normal speech.
Effective
Date: 5/06 CH