Class Code: 04717
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
COMMUNICATIONS CENTER SPECIALIST 2
DEFINITION
Comprehends and communicates
emergency, public safety and criminal justice related data via telephone, a
variety of telecommunications methods and two-way radio. Makes immediate independent decisions and
takes decisive action to preserve life and property; performs related work as
required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Maintains security
and ensures operation of the communications center at all times.
Continually aware of
peace officer's safety and takes appropriate action.
Receives, interprets
and determines priority data for transmission.
Obtains, organizes
and disseminates confidential criminal data and records, emergency and disaster
information, traffic and traffic safety information; incorrect decisions may
result in human injury or death.
Compiles and
constructs information on persons wanted for major crimes, stolen vehicles and
property, missing persons and other similar matters.
Determines proper
response procedures, personnel and equipment.
Receives child and/or
adult abuse calls, obtains report data from complainant using specified
guidelines for forwarding to Case Workers.
Monitors the
computerized switching system, isolating system problems and notifying proper
repair services.
Receives road report
data from other communications centers, condenses information and enters it
into the computer system for agencies, state and nationwide on an ongoing
basis.
Monitor and run cross
checks for IOWA System entries.
Receive and enter
into the IOWA System all Department of Natural Resources and Department of
Transportation warrants.
Provide paging
service for various state agencies.
Monitor towed vehicle
files.
Summarizes and documents all
telecommunications and related information.
COMPETENCIES REQUIRED
Knowledge of departmental
information dissemination and security policies and procedures.
Knowledge of the
general geographic area of the state and the specific assigned geographic area
of the respective center, such as highways and roads, cities and towns, terrain
and landmarks, etc.
Knowledge of principles of
criminal and vehicle law and related terminology.
Knowledge of the
procedures used in entering and retrieving information from the IOWA System,
National Crime Information Center System (NCIC), and the National Law Enforcement
Teletype System (NLETS).
Knowledge of the laws
regarding child abuse as well as the procedural guidelines of Child Protective
Services.
Knowledge of the
operation of the computerized switching system, line diagnostic and monitoring
equipment, and the CRT terminals.
Knowledge of NLETS
broadcast criteria to determine if incoming messages meet prescribed standards
and warrant disseminations.
Knowledge of the
structure of the NAWAS and IAWAS circuits; chain of command and operating
procedures for the Office of Disaster Services.
Ability to reason
logically and to verbally communicate information distinctly, concisely and
non-emotionally under extreme stress.
Ability to quickly
research, interpret and understand information and to logically record it with
accurate and full meaning.
Ability to interpret
coded information and to translate and transcribe with rapidity.
Ability to
effectively deal with people from all sectors, including medical, professional,
criminal and the general public under diverse and often stressful
circumstances.
Ability to work
irregular hours for extended periods of time without loss of effectiveness.
Ability to work alone
and independently on a regular basis.
Ability to operate all
communications center equipment.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Two years of
full-time (or equivalent part-time) experience as a Communications operator,
dispatcher, or radio operator in a city, county, state, federal, commercial or
industrial communications center;
OR
any equivalent combination of
education and experience on the basis of one year of full-time experience
equals 30 semester hours of college level course work in law enforcement or a
related field with a maximum substitution of two years;
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to 12 months of full-time work as a Communications Center Specialist 1
shall be considered qualified.
SPECIAL
REQUIREMENTS
Ability to pass a thorough
background investigation by the Division of Criminal Investigation.
Ability to pass a physical and psychological evaluation
provided by the Department of Public Safety which includes normal hearing with
a loss not exceeding a twenty-five decibel average in either ear at 500, 1000,
2000, and 4000 cycles, vision corrected to 20/20 and normal speech.
Effective
Date: 5/06 CH