Class Code: 04737
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
COMMUNICATIONS TECHNICIAN 3
DEFINITION
Performs advanced technical work (e.g., repair of
microprocessor components, complex diagnostic equipment, calibration of various
testing/monitoring equipment and work on automotive computers/radios), or leads
Communications Technicians engaged in the installation, maintenance, problem
solving and repair of two-way radio communication systems; performs related
work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Assists a supervisor by
performing, in accordance with procedures, policies, and standards such duties
as instructing employees about tasks, distributing and balancing the workload
and checking work.
Performs in-depth troubleshooting
on the repair of in-car mobile computers including scanners, printers, PCs and
other peripheral equipment, and diagnostic procedures when technician 1s and 2s
are unable to solve component or system problems
Monitors frequency interference
as to possible technical causes and informs management of problems in
multi-user system.
Performs advanced technical
work/repair on consoles, microprocessor components, and complex diagnostic
equipment.
Responds to and analyzes
emergency and routine requests for assistance in order to perform necessary
repairs by answering calls, determining nature and immediacy of problem and
whether it requires a visit, and either resolving problem over the phone or
dispatching personnel to the site of equipment.
Oversees the repairs of
malfunctioning equipment such as mobile radios, base stations, telephone
equipment, security and surveillance equipment and other electronic equipment
in order to maintain a fully operational communications network by utilizing
various testing methods in searching for and repairing malfunctioning
equipment.
Installs electronic
communications equipment in order to implement a new or modify an existing
system by checking to insure equipment meets specifications, making necessary
adjustments/modifications to insure compatibility with existing system, placing
in designated physical location, performing final testing of equipment and
instructing personnel in the proper care and operation of assigned equipment.
Designs and builds specialized
test equipment in order to facilitate the repair of electronic components by
obtaining necessary materials and assembling testing devices.
Operates test equipment in order
to isolate and repair malfunctioning equipment by monitoring and interpreting
readings as registered on the test equipment and checking to insure that the
equipment and/or components meet specifications using established testing
procedures and standards.
Calibrates test equipment to
insure accuracy of readings registered on the equipment by following
manufacturers’ established procedures.
COMPETENCIES REQUIRED
Knowledge of complete
communication systems utilized by agency including system/component
interrelationships.
Knowledge of state of the art
diagnostic and troubleshooting procedures in telecommunications systems.
Knowledge of Federal
Communications Commission rules and regulations.
Knowledge of two-way radio
communication methods, procedures, and equipment.
Knowledge of the techniques and
technical aspects of installing, maintaining, and repairing communications and
related equipment.
Knowledge of current improvements
and developments in the fields of electronics and communications.
Ability to express ideas
effectively, both orally and in writing.
Ability to lead other employees
in the performance of their work assignments.
Ability to design and modify
electronic equipment to meet new or unusual situations.
Ability to utilize mathematical
theory and logic in troubleshooting complex components and systems.
Skill in the use of complex
diagnostic equipment.
Sufficient color perception in
order to differentiate among various colors according to Electronic Institute
of American standards.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups
effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Two years of post high school
course work in electronic technology and two years technical experience with
land/mobile telecommunications systems;
OR
three years of technical experience in land/mobile
telecommunications systems and one year post high school course work in
electronic technology. Other
combinations of education and experience will not be qualifying;
OR
employees with current continuous experience in the state
service that includes the equivalent of 18 months full-time experience as a
Communications Technician 2 shall be considered as qualifying.
For designated positions the appointing
authority, with Iowa Department of Administrative Services – Human Resources
Enterprise prior approval, may request those applicants possessing a minimum of
twelve semester hours of education, six months of experience, or a combination
of both, or a specific certificate, license, or endorsement in the following
area:
982 telecommunications voice switching
systems
For designated positions, the appointing
authority, with Iowa Department of Administrative Services – Human Resources
Enterprise prior approval, may request those applicants possessing a minimum of
six months of experience in the following area:
096 electronic security
systems
Applicants
wishing to be considered for such designated positions must list applicable
coursework, experience, certificate, license, or endorsement on the
application.
NECESSARY SPECIAL REQUIREMENTS
For positions at the Department of Public Safety only:
Ability to pass a thorough background investigation
conducted by the Division of Criminal Investigation in the Department of Public
Safety.
Effective Date: 10/08
SH