Class Code: 06507

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

CORRECTIONAL SERVICES MANAGER

DEFINITION

Under general direction, performs advanced administrative and supervisory work in a variety of correctional program areas at the division or bureau level; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Supervises and evaluates the work of subordinates; recommends personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules and assignments; administers personnel policies and procedures.

Identifies and recommends solutions to correctional program problem areas (e.g., personnel, policy and operational) by researching/analyzing human service delivery systems, informational systems and personnel and fiscal management practices and procedures.

Evaluates correctional programs by reviewing/analyzing statistical data, monitoring workflow, and observing resident/staff needs and behavior.

Participates in the development of correctional program policies, procedures and standards by writing/reviewing policies, procedures, and standards, service on government committees, and membership on accreditation teams.

Promotes correctional program development by providing general information, meeting with interested parties, and reviewing/negotiating human service delivery systems and program model cost factors (e.g., salaries, benefits, operating expenses, capitol expenses and contract services).

Acts as a liaison between division/department management staff and correctional program administrators and officials by conducting orientation and training sessions, attending meetings and presenting division/department management perspective orally and in writing.

Conducts investigations and responds to grievances and appeals by reviewing written complaints or reports, talking with the residents and staff, or visiting the program site to gather or verify information.

Provides input into the development of correctional program budgets and monitors implementation by reviewing monthly operational reports and discussing financial status with program and division administrators.

Corresponds both orally and in writing with resident family members, interest groups, public officials, legislative bodies, governor's office and Department of Corrections management staff by speaking publicly, attending meetings or legislative sessions, utilizing mass media, and interpreting/explaining division/department policies, procedures, practices, goals, objectives and applicable state and federal laws.

Performs special research or work projects for the division by conducting surveys, interviewing correctional program and public officials, residents and staff, representing the division at meetings, conferences, and reading relevant published material.

Monitors contracts with provider agencies by reviewing/analyzing reports, conducting on-site inspections of provider agency's policies and procedures, and maintaining written/verbal contact with human service delivery systems in a geographic area.

COMPETENCIES REQUIRED

Knowledge of Division/Department policies, procedures and rules and the Administrative Procedures Act rules relating to correctional programs.

Knowledge of State and Federal laws and criminal procedures relating to correctional programs.

Knowledge of the principles of public and business administration, including budget preparation, personnel management, and program analysis.

Knowledge of organization/development methods and techniques.

Knowledge of the basic principles of supervision including delegation of work, training of subordinates, performance evaluations, discipline, and hiring.

Knowledge of sociological factors affecting human behavior.

Knowledge of the psychological factors affecting human behavior.

Ability to evaluate correctional program activities against Division/Department goals and standards.

Ability to objectively consider all available data relevant to a given situation and reach a viable conclusion based on that data.

Ability to collect and assimilate correctional program/operational information.

Ability to plan, organize and direct the work of subordinates.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Eighteen months of full-time or equivalent part-time administrative work experience in an adult correctional program;

OR

twenty-four months of full-time or equivalent part-time administrative work experience in a juvenile correctional, law enforcement, social or community service program;

OR

twenty-four months of full-time or equivalent part-time supervisory work experience in an adult correctional program;

OR

thirty months of full-time or equivalent part-time supervisory work experience in a juvenile correctional, law enforcement, social or community service program;

OR

post high school course work in corrections, criminal justice, criminology or penology may be substituted for the required experience on the basis of ten semester or equivalent hours is equivalent to six months of full-time experience;

OR

an equivalent combination of education and experience.

NOTE:

For crediting purposes, it will be necessary to list specific course work (i.e., corrections, criminal justice, criminology and penology) in the Education Record section of your application for employment.

NECESSARY SPECIAL REQUIREMENTS

These positions require extensive travel throughout the State of Iowa.

Effective Date: 12/6/85 TAM