Class Code: 06299
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
DRIVERS LICENSE CLERK – SENIOR
DEFINITION
Performs varied clerical work involving considerable
contact with the public in providing driver licensing information,
administering written and visual examinations, and issuing drivers licenses to
qualified applicants; performs related work as required.
The
Work Examples and Competencies listed are for illustrative purposes only and
not intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Administers special reexaminations (written, driving,
or visual) and reviews medical/vision reports to assure that the applicant is
medically and physically capable of safely operating a motor vehicle.
Reviews applicant's eligibility and qualifications in
order to assure that drivers licenses and identification cards are issued in
compliance with
Administers the motorcycle skills, automobile, truck
and commercial drivers license pretrip, skills and road driving examinations.
Scores the various examinations or components and
reviews the overall performance with the applicant.
Prepares and processes notices based on information in
motor vehicle record files to assure that suspensions, lift notices and/or
temporary licenses are properly issued.
Provides information in response to telephone, written
or other inquiries regarding drivers license issuance, drinking driving school,
insurance, civil penalties, substance abuse treatment, installation of ignition
interlock devices and a wide variety of other categories.
Prepares reports, notices, etc., by entering the
proper data into the proper format and forwarding it to the central office.
COMPETENCIES REQUIRED
Knowledge of reinstatement requirements for all
suspensions, revocations and denial sanctions, including appropriate sections
of the Code of Iowa and departmental rules as well as requirements for civil
penalty fees, ignition interlock devices, substance abuse treatment programs,
drinking driving school programs and substandard risk insurance.
Knowledge of the practices and principles of traffic
safety.
Knowledge of the content and proper administration of
drivers examinations.
Knowledge of the Federal Privacy Act.
Knowledge of office practices and procedures to
include record keeping, filing, and reporting methods.
Knowledge of statutory requirements, policies and
regulations affecting work assignments.
Knowledge of organization, purpose, and objectives of
organizational entity to which assigned and how the work relates to
organization as a whole.
Knowledge of written and spoken English to include
grammar and sentence structure.
Ability to handle confidential work with tact and
discretion.
Ability to plan and organize workflow.
Ability to perform minimal keyboard functions.
Ability to evaluate work situations and make decisions
requiring interpretation and judgment in accordance with prescribed laws and
technical rules, regulations and policies.
Ability to read, comprehend and apply technical
reference guides and resources, such as the Code of Iowa; medical and legal
references, federal and state rules and regulations, agency policy and
procedural manuals.
Ability to maintain and compile records, reports and
supporting documents for information processing and retrieval purposes.
Ability to lift items weighing up to sixty pounds.
Skill in the operation and minor adjustment and
maintenance of office machines, as job assignment requires (i.e., personal
computer, calculator, or other office equipment).
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with
internal and external clients and customers to meet their needs in a polite,
courteous, and cooperative manner.
Committed to quality service.
Displays a high level of
initiative, effort and commitment towards completing assignments
efficiently. Works with minimal
supervision. Demonstrates responsible
behavior and attention to detail.
Responds appropriately to
supervision. Follows policy and
cooperates with supervisors.
Aligns behavior with the
needs, priorities and goals of the organization.
Encourages and facilitates
cooperation, pride, trust, and group identity.
Fosters commitment and team spirit.
Expresses information to
individuals or groups effectively, taking into account the audience and nature
of the information. Listens to others
and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation
from high school or G.E.D. equivalent and experience equal to three years of
full-time clerical or closely related work;
OR
an
equivalent combination of education and experience, substituting nine months or
thirty semester hours coursework in an accredited business school, college or
university for each year of the required experience;
OR
employees
with current continuous experience in the state executive branch that
includes experience equal to six months of full-time work as a Drivers License
Clerk.
NOTE:
Possession of or ability to obtain prior to
appointment a valid unrestricted, except for corrective lenses, Operator’s or
Chauffeur’s license issued by the state of residence and maintain a valid
license for the duration of employment in this classification.
Hearing
adequacy such to enable conversation within the passenger section of a motor
vehicle while under operation.
After
hire, must attend and successfully complete a Motorcycle Rider Education Safety
course which includes a written and skill test.
After
hire, must attend and successfully complete training sessions as required
including car driving training and commercial vehicle school which requires the
physical ability to operate a commercial vehicle.
Effective date: 6/07
DF