Class Code: 15005
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES -
HUMAN RESOURCES ENTERPRISE
Performs highly complex and sensitive administrative support duties as the personal secretary to the director of a department described in the Code of Iowa, section 7E.5; performs related work as required.
The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
Receives/screens visitors and telephone calls; responds to questions and complaints from and communicates information to the news media, legislature, government officials and interest groups/citizens.
Reviews incoming mail and identifies correspondence of a controversial, sensitive or critical nature and routes for immediate action.
Schedules, arranges, and maintains appointments, public appearances, and travel for the department head; prepares out-of-state travel requests and submits for reimbursement.
Types/composes correspondence and reports (including confidential and sensitive materials) from rough drafts, dictating machine or shorthand.
Maintain files/records and researches information related to organizational problems/issues and prepares findings including recommendations.
Attends various meetings and records minutes and/or prepares a written record of the proceedings.
Knowledge of government and private organizations, legislators, and special interest groups and their working relationships with the department.
Knowledge of the organization’s policies and office procedures as they relate to work activities.
Ability to deal effectively with news media and angry citizens on sensitive and controversial items.
Ability to operate personal computers and use word processing, spreadsheet and database software applications.
Displays high standards of ethical conduct by refraining from dishonest behavior.
Works and communicates with all clients and customers providing polite, quality professional service.
Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
Follows policy, cooperates with supervisors and aligns behavior with the goals of the organization.
Fosters and facilitates cooperation, pride, trust, group identity and team spirit throughout the organization.
Exchanges information with individuals or groups effectively by listening and responding appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Experience equal to six years of full-time work in a secretarial or administrative support capacity for a manager/administrator of a major program area;
from the State of
an equivalent combination of education and experience substituting thirty semester hours of accredited undergraduate coursework for one year of the required experience to a maximum of four years.
Majority of the positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise. Apply directly to the employing agency.
Effective Date: 01/10 JO