Class Code: 03035
HUMAN RESOURCES
HUMAN SERVICES QUALITY ASSURANCE COORDINATOR
Performs professional
level work developing, implementing and monitoring the Department of Human Services
(DHS) quality assurance (QA) program; provides leadership and technical
assistance to staff in support of QA efforts.
The Work Examples and Competencies listed are for
illustrative purposes only and not intended to be the primary basis for
position classification decisions.
Plans, implements and
evaluates a broad range of quality improvement/assurance projects; ensures
participation and compliance.
Organizes, develops and facilitates
training for supervisors, staff and QA committee to educate and implement the principles/processes
of quality assurance as an operating strategy.
Works with DHS training
staff to access educational resources related to quality assurance/improvement
efforts and the evaluation of the result/impact of training; attends related
training/conferences to keep abreast of QA standards and activities.
Collaborates/works with
staff on the principles of quality and the value of meeting/exceeding quality
standards; compiles, reviews and analyzes performance measurement data/reports and
provides reports in a timely professional manner.
Conducts/coordinates surveys/other
data gathering methods and the review of individual client records (case
readings) to assess/ensure compliance with internal policies, procedures and standards
of care.
Coordinates/participates
in the preparation for and response to Quality Service Reviews, federal Child
and Family Service Reviews, and other reviews of system performance and
quality, including the coordination of data collection and reports.
Assists managers,
supervisors and teams in developing, implementing and tracking quality
improvement indicators; provides indicator data to manager/quality assurance
committee to analyze performance, recommend planned targets and monitor
progress in accomplishing targets; uses DHS/other client information systems to
provide management information.
Maintains ongoing
interaction with the managers, supervisors and staff, and the Quality Assurance
Committee to achieve compliance with established guidelines; leads discussions on
the analysis of performance, identification of challenges, development of
improvement strategies, and results achieved from implementation of performance
improvement strategies.
Identifies/develops
applicable resources, tools, training, and system capacity to improve
performance; develop periodic reports on QA activities, progress, best
practices, and areas needing improvement.
Make recommendations
regarding opportunities for improvement; shares opportunities for improvement,
lessons learned and best practices with managers, quality assurance committee, the
office of quality assurance and DHS Quality Council.
Serves on and
participants in the statewide DHS Quality Council and other QA committees as
requested and works with others to ensure positive communications and to
promote the importance of ongoing quality assurance efforts.
Maintains liaison with the DHS Office of Quality
Assurance and assists in the development/distribution of data reports,
collection of data, and other related activities; coordinates/submits reports
to the DHS Office of Quality Assurance.
Knowledge
of quality assurance techniques, procedures/principles and evaluation
methodologies.
Knowledge
of the programs administered by the Department of Human Services.
Knowledge
of statistics, survey design and data collection.
Ability
to develop, monitor and assess performance goals, measures and targets,
benchmarks, and program priorities.
Ability
to analyze and see trends in various types of data and recommend follow-up
steps in response to conclusions reached.
Ability
to graphically represent data, trends, and conclusions.
Ability
to use a personal computer and various types of word processing, spreadsheet,
database, and presentation software.
Ability
to research complex issues and draw inferences from the information collected.
Ability
to work with diverse types of individuals and opinions to arrive at consensus
to change and improve current practices and procedures.
Displays high
standards of ethical conduct. Exhibits
honesty and integrity. Refrains from
theft-related, dishonest or unethical behavior.
Works and communicates
with internal and external clients and customers to meet their needs in a
polite, courteous, and cooperative manner.
Committed to quality service.
Displays a high level of initiative,
effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs,
priorities and goals of the organization.
Encourages and
facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.
Expresses information to individuals or groups effectively, taking into
account the audience and nature of the information. Listens to others and responds appropriately.
Graduation from an accredited four-year college
or university and experience equal to two years of full-time work experience in
quality assurance, quality improvement, or total quality management;
OR
an equivalent
combination of experience and education substituting one year of the required
experience for each 30 semester hours or one year of the required education to
a maximum of four years.
Effective Date: 02/06
CP