Class Code: 08646
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
ICN AUDIO-VIDEO TECHNICIAN
DEFINITION
Troubleshoots ICN
electronic communications systems, including audio-video transmission and
diagnosis for conference rooms and/or distance learning class rooms; performs
related work as required.
The Work Examples and Competencies listed are for
illustrative purposes only and not intended to be the primary basis for
position classification decisions.
WORK EXAMPLES
Provides timely/accurate
response to and prioritization of maintenance requests from the Iowa
Communications Network (ICN) Service Desk (NOC) with respect to video
conference classrooms.
Prioritizes work orders
and/or dispatches from Classroom Desk in
Performs field technical
diagnostics, maintenance support and repairs on state video conference/classrooms
related to audio/video or classroom control equipment; diagnoses and corrects
analog audio/video problems within MPEG and IP (Internet Protocol) classrooms
with associated equipment (e.g., wiring, or control software and hardware).
Troubleshoots and isolates
wiring/termination of cable runs; installs and removes equipment, checks
audio/video levels utilizing test sets, validates/repairs switching and
signaling equipment, codes, video/data transport systems and assemble/wire out
equipment racks or cabinets.
Provides written reports on
status of assigned projects as required.
Maintain and provide ongoing administrative records including
timekeeping, vehicle mileage and maintenance reports, and travel or parts
expenditures. Maintains calendar to
organize and prioritize work load.
Provides design input on
technical aspects of video conference and classrooms for optimal operation;
works with both customers and ICN staff members to provide best design solution
for customer within cost component. Coordinates maintenance or repair parts of
video conference/classrooms with various vendors upon customer request.
Provides training on
classroom operations as requested by users or other technicians to insure a
high level of security and reliability with respect to classroom equipment;
develop and maintain cooperative relationship with, school administrators and
agency personnel; coordinate maintenance and repair of audio video
conference/classroom equipment to facilitate distance learning and conference room
operation.
COMPETENCIES REQUIRED
Knowledge of associated
hand tools and physical dexterity with hands.
Knowledge of multipoint
video conferencing applications as used with MPEG, ISDN, and IP Video
applications.
Ability to maintain and
repair audio video conference and classroom equipment to facilitate distance
learning and video conferencing around the state.
Ability to lift more than
50 lbs but no more than 100 lbs.
Ability to analyze audio
and video problems.
Ability to follow
instructions and directions.
Ability to reason logically
for troubleshooting.
Ability to work
independently without constant supervision.
Ability to organize
work/administrative records and prioritize workload.
Displays high standards of
ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with
internal and external clients and customers to meet their needs in a polite,
courteous, and cooperative manner.
Committed to quality service.
Displays a high level of
initiative, effort and commitment towards completing assignments
efficiently. Works with minimal
supervision. Demonstrates responsible
behavior and attention to detail.
Responds appropriately to
supervision. Follows policy and
cooperates with supervisors.
Aligns behavior with the
needs, priorities and goals of the organization.
Encourages and facilitates
cooperation, pride, trust, and group identity.
Fosters commitment and team spirit.
Expresses information to
individuals or groups effectively, taking into account the audience and nature
of the information. Listens to others
and responds appropriately.
EDUCATION, EXPERIENCE, AND
SPECIAL REQUIREMENTS
Graduation from an
accredited two-year college with an Associate of Arts degree in electronics and
experience equal to two years of full-time work trouble shooting electronic
communications systems that includes audio-video transmission and diagnosis for
conference rooms and/or distance learning class rooms;
OR
experience equal to four years of full-time work
trouble shooting electronic communications systems that include audio-video
transmission and diagnosis for conference rooms and/or distance learning class
rooms.
Travel is required for all
positions in this class. Employees must
maintain a safe driving record to perform duties of the class and be able to
arrange transportation to and from the assigned work areas. Some overnights may be required.
For designated positions
the appointing authority, with Iowa Department of Administrative Services-Human
Resources Enterprise prior approval, may request those applicants possessing a
minimum of twelve semester hours of education, six months of experience, or a
combination of both, or a specific certificate, license, or endorsement in the
following areas:
161
Operations
997 Telecommunications
Video Services Design, Interface and Maintenance
Applicants wishing to be considered for such
designated positions must list applicable course work, experience, certificate,
license, or endorsement on the application.
Effective Date:
3/08 SA