Class Code: 04792
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
ICN BUSINESS DEVELOPMENT MANAGER
Conducts market research and works with various
sources to understand customer service needs, evaluate the competitive climate
and lead to the development of new products and services.
The
Work Examples and Competencies listed are for illustrative purposes only and
not intended to be the primary basis for position classification decisions.
Creates new business models for emerging products,
technologies and services that produce new revenue opportunities; develops/manages
the implementation phase for new product lines and services to address customer
needs and market changes.
Identifies/develops strategic relationships with
technological partners and works with marketing, sales and research/development
teams to implement business development initiatives.
Defines/plans product line and product enhancements; evaluates
new product and services risks and trade-offs; makes proposals to senior
management regarding implications of proposed new products and services.
Helps design/implement training curriculum for sales,
sales support, operations and customer service personnel for new products and
services.
Coordinates all aspects of product development and
ensures compliance of product development procedures, including R & D, engineering,
operations, finance, sales and customer service.
Assists account management personnel working with ICN
customers to define new products and revise existing products and services; provides
information/works with the ICN financial group to develop pricing models for
new products/services, and change pricing concepts for existing products/services.
Knowledge of the basic principles, practices,
theories, techniques, methodologies of product development, marketing research,
research reporting, project management and business/government finance and
administration.
Knowledge of the telecommunications and information
technology terms, industries/trends and internal department polices and
procedures.
Knowledge of financial analysis skills, (e.g., return
on Investment computations, execution of business functions and resource
allocation).
Knowledge of teaching, training, research, making presentations,
lecturing, and other instructional methods.
Ability to work with clients and customers to assess
their needs, provide information or assistance, resolve their problems, or
satisfy their expectations; know about available products and services;
committed to providing quality products and services.
Ability to manage the telecommunication product
development process from beginning to end within assigned timeframes.
Ability to read, interpret and present complex
technical issues, diagrams, manuals, tariffs, and procedures.
Ability to multi task and manage several projects at
one time.
Ability to create visual support materials (e.g.,
charts, graphs, tables and flowcharts).
Ability to establish and maintain critical partnerships
with customers to develop and provide new products and services.
Ability to work with several different work groups to
bring consensus in goals and results.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
Graduation from an accredited four-year college or
university with a degree in business, finance, or marketing and experience
equal to two years of full-time work in the development/implementation of new telecommunication product lines and service
programs;
OR
an
equivalent combination of education and experience substituting one year of the
required experience for each year of the required education.
Effective
Date: 05/06 VA