Class Code: 03162
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INCOME MAINTENANCE ADMINISTRATOR
DEFINITION
Plans, directs, supervises, administers, and
coordinates all Income Maintenance programs in a Service Area of the Department
of Human Services; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Supervises and evaluates the work of subordinate
staff; effectively recommends personnel actions related to selection,
disciplinary procedures, performances, leaves of absence, grievances, work
schedules and assignments, and administers personnel and related policies and procedures.
Plans, directs, administers and coordinates all
Income Maintenance programs within a Service Area of the Department of Human
Services.
Interprets programs to interested groups and the
general public; relates the programs to other community activities and
participates in the development of resources in the community; responds to
community requests for information; develops and coordinates community outreach
efforts of the service area; collaborates with community partners to obtain the
best results for clients.
Develops general policies and procedures and staffing
plans for the operation of the income maintenance programs to ensure timely and
accurate benefits are provided.
Confers with consultants and other departmental
officials on technical problems involving the interpretation and application of
policies, regulations, and procedures.
Develops and presents budgets to the appropriate
administrative/advisory boards.
Implements policies and regulations of the
Department of Human Services and assures that conformity to policy is
maintained; ensures conformity to Federal and State performance targets within
the Service Area; conducts staff meetings and develops in-service training of
personnel through the use of staff meetings, conferences and group meetings and
special training programs authorized by the Department.
Participates in special projects as requested by the
Service Area Manager; serves as the statewide specialist of an Income
Maintenance program area; is part of the Service Area’s leadership team.
Prepares or directs the preparation of program
related records and reports.
COMPETENCIES REQUIRED
Knowledge of the principles of supervision,
including delegation of work, training of subordinates, performance evaluation,
discipline, and hiring.
Knowledge of the administrative process of planning,
organizing, staffing direction, budgeting, and controlling as it is applied to
a public agency.
Knowledge of the rules, regulations, and goals related
to Income Maintenance programs.
Knowledge of the purposes, goals, and objectives of
the Income Maintenance programs.
Knowledge of interviewing skills and techniques.
Knowledge of the principles of human behavior.
Knowledge of the basic principles of community
organization.
Knowledge of federal and state legislation relative to
Income Maintenance programs.
Ability to plan, organize, direct, and evaluate the
work of subordinates.
Ability to make logical and accurate decisions based
on interpretations of program rules and regulations and administrative support data.
Ability to coordinate the work of several different
work units and offices.
Ability to interact with elected officials, community
representatives, volunteer groups, regional planning committees, and other
groups in order to develop and maintain effective working relationships related
to the delivery of services.
Ability to interact with subordinates, supervisors,
clients, the general public, and the news media in order to establish effective
working relationships.
Ability to project staffing and program needs for the
administrative area based on resources available, existing personnel, and
budget constraints.
Ability to evaluate state and federal financing
program operations.
Ability to effectively communicate orally and in
writing in order to persuade, interpret and inform subordinates, clients,
general public, public and private officials.
Ability to meet customer needs in a consistently
helpful and courteous manner.
Ability to work cooperatively with others as part of a
team.
Ability to apply personal work attitudes such as
honesty, responsibility and trustworthiness required to be a productive
employee.
Ability to use a personal computer and related
software.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL
REQUIREMENTS
Graduation from an accredited college or
university and experience equal to three years of full-time work in a social
work program;
OR
experience equal to six years
of full-time work in an Income Maintenance program, two years of which were in
a full-time supervisory capacity.
Effective Date: 8/05 JG