Class Code: 03161

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

INCOME MAINTENANCE SUPERVISOR

DEFINITION

Directs, plans, supervises and coordinates the work of non supervisory Income Maintenance and administrative support staff, managing local operations in one or multiple county offices; or performs supervisory duties related to income maintenance programs in the central office; performs related work as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Supervises and evaluates the work of subordinate staff; effectively recommends personnel actions related to selection, disciplinary procedures, performances, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures.

Investigates the eligibility for and the accuracy of payments in the categorical assistance programs; determines if proper procedures were used and seeks methods to correct any errors.

Develops general procedures and plans for the operation of the income maintenance program within the assigned area.

Coordinates quality control efforts related to income maintenance programs as mandated by the federal government within the assigned area; assures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions.

Implements programs as directed through the use of in-service training, staff meetings, conferences, and special training programs authorized by the department.

Interprets programs to interested groups and the general public; relates the programs to other community activities and participates in the development of resources in the community.

Confers with consultants and other departmental officials on technical problems involving the interpretation and application of policies, procedures, and regulations.

Participates in special projects as requested by service area’s Income Maintenance Administrator.

Prepares or directs the preparation of records and reports; presents budgets to the appropriate administrative/advisory boards.

COMPETENCIES REQUIRED

Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring.

Knowledge of the administrative process of planning, organizing, staffing direction, budgeting, and controlling as it is applied to a public agency.

Knowledge of the rules, regulations, and goals related to Income Maintenance programs.

Knowledge of the purposes, goals, and objectives of the financial service programs.

Knowledge of interviewing skills and techniques.

Knowledge of the principles of human behavior.

Knowledge of the basic principles of community organization.

Knowledge of basic mathematics.

Ability to plan, organize, direct, and evaluate the work of subordinates.

Ability to make logical and accurate decisions based on interpretations of program rules and regulations and administrative support data.

Ability to interact with elected officials, community representatives, volunteer groups, regional planning committees, and other groups in order to develop and maintain effective working relationships related to the delivery of services.

Ability to interact with subordinates, supervisors, clients, the general public, and the news media in order to establish effective working relationships.

Ability to project staffing and program needs for the administrative area based on resources available, existing personnel, and budget constraints.

Ability to evaluate state and federal service and financing program operations.

Ability to effectively communicate orally and in writing in order to persuade, interpret and inform subordinates, clients, general public, public and private officials.

Ability to meet customer needs in a consistently helpful and courteous manner.

Ability to work cooperatively with others as part of a team.

Ability to apply personal work attitudes such as honesty, responsibility and trustworthiness required to be a productive employee.

Ability to use a personal computer and related software.

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Follows policy and cooperates with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Graduation from an accredited college or university and experience equal to one year of full-time work in an income maintenance program;

OR

post high school course work from an accredited college/university or community college and experience equal to three years of full-time work in an income maintenance program;

OR

experience equal to five years of full-time work in an income maintenance program.

Effective Date: 8/05 JG