Class Code: 03093
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES -
HUMAN RESOURCES
INCOME MAINTENANCE WORKER 4
DEFINITION
Performs specialist
duties related to income maintenance programs as defined in the standards; may
perform some limited supervisory duties; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Formulates
and develops general policies and procedures for an income maintenance program.
Assists in the
administration of an income maintenance program having statewide impact.
Confers with judges,
county attorneys, law enforcement officials, social workers, and the general
public regarding the interpretation of income maintenance programs.
Develops budget
requests and presents them to the program supervisor.
Interprets and
explains income maintenance programs to applicants, clients, public and news
media.
Attends hearings and
court actions to give testimony.
Consults with field
specialists regarding income maintenance programs; suggests methods to improve
administration of categorical assistance programs.
Assists others in
processing the more difficult and complex eligibility cases.
Reviews and analyzes
case records and reports for completeness and accuracy; prepares reports and
records as required.
May perform some, but less than
the full range of supervisory functions required for collective bargaining
exemption purposes.
COMPETENCIES REQUIRED
Knowledge
of the rules, regulations, and goals related to local and state categorical
assistance programs.
Knowledge of the
techniques of interviewing.
Knowledge of the
principles of human behavior.
Knowledge of current
state and local socioeconomic conditions as they relate to categorical
assistance programs.
Knowledge of the
principles of administration including budget preparation, and analysis of
individual program operations.
Ability to speak and
write the English language effectively.
Ability to coordinate
and direct the maintenance of systematic records.
Ability to collect,
verify, and record information from potential and current clients.
Ability to interpret and analyze data regulations, and rules pertaining to categorical assistance programs.
Ability to make
logical and accurate decisions based on interpretations of program rules and
regulations and data obtained from interviews.
Ability to make
budget projections on program and staffing needs.
Ability to establish
and maintain effective working relationships with supervisors, clients, public
and the news media.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL
REQUIREMENTS
The
equivalent of three years of full-time experience in a technical capacity with
an income maintenance program such as ADC, Food Stamps or Title XIX;
OR
employees with current
continuous experience in the state classified service that includes the
equivalent of eighteen months as an Income Maintenance Worker 2, one year as an
Income Maintenance Worker 3 or Income Maintenance Supervisor 1;
OR
an equivalent combination of two
years of the above experience shall be considered as qualifying.
For designated positions the appointing authority,
with Iowa Department of Administrative Services-Human Resources Enterprise
prior approval, may request those applicants possessing the following:
866 Ability
to speak, read and write Spanish fluently
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective Date:
02/09
CP