Class Code: 00160
90160
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
INFORMATION TECHNOLOGY ENTERPRISE EXPERT
Performs highly specialized consultative
information technology work that has enterprise-wide impact for Information
Technology Services; performs related work as required.
The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Assists supervisor
by performing such duties as instructing employees, answering questions,
distributing and balancing the workload, and checking work; may make
suggestions on appointments, promotions, and reassignments.
Oversees capacity planning to determine enterprise and
agency needs; analyzes state government business needs; assesses industry
direction and analyzes new capabilities that may be applied to the business
units within the enterprise; evaluates new products, documents characteristics,
and makes recommendations for, and takes the lead in, the integration of new or
improved techniques.
Designs, coordinates and implements complex
installation projects for major, statewide systems that have high risk/high
impact on public services, implements new development or major maintenance that
have executive sponsorship; integrates and certifies software/hardware for
enterprise-wide systems.
Identifies and independently resolves operational
problems for major, enterprise-wide systems that have high risk/high impact on
public services, coordinates the resolution of inter-agency operational
problems from Information Technology Services.
Oversees the development of requests for information
and/or requests for proposals, feasibility studies and decision packages for
high visibility/impact or multi-agency initiatives; leads the implementation of
information technology policies and strategies; defines project charters,
conducts cost/benefit analysis, oversees requests for proposals and evaluates
responses for major information technology systems.
Analyzes statewide trends and makes recommendations
for improvements and efficiencies in system performance; develops and writes
enterprise and volume purchase acquisition plans for review and implementation
by Information Technology Services.
Develops service level agreements with clients and
vendors; develops measurement and monitoring methods and prepares operational
and performance reports on major information technology systems and processes.
Creates and supports
processing environment (e.g., test, demonstration and production) for
enterprise-wide and agency-wide systems.
COMPETENCIES REQUIRED
Knowledge of a broad range of
current information technology including: software, server and workstation
operating systems, networking, internet/intranet development and deployment,
telecommunications, database, and hardware available to be applied to agency
needs.
Knowledge of emerging information technology
areas as required by the position.
Knowledge of system management processes/systems, as
required in designated positions.
Knowledge of data modeling methods and techniques.
Knowledge of programming languages, operating systems,
or utility programs used as required by the position.
Knowledge of methods and techniques of systems analysis,
design and development, as required in designated positions.
Knowledge of advanced system security methods and
techniques.
Knowledge of methods/tools used to troubleshoot
information processing system problems and monitor system performance.
Knowledge of administrative aspects relative to
planning, budget, accounting, operations management, organization structure,
personnel policy and procedures.
Knowledge of accepted principles and standards of
research and analysis relative to recommending, coordinating, and implementing
information processing systems.
Knowledge of information management, file structures
and data representation.
Knowledge of business process analysis methods and
techniques used in systems analysis, design and development.
Ability to look beyond immediate problems to implement
and integrate successful solutions to meet enterprise requirements.
Ability to creatively evaluate and meet complex
enterprise-wide information technology needs.
Ability to integrate multiple system management processes/systems,
as required in designated positions.
Ability to effectively plan, organize, monitor
and coordinate teams carrying out agency information processing objectives.
Ability to analyze current and emerging technology to
evaluate and recommend improved and potential uses enterprise-wide.
Ability to plan work, think conceptually, observe and
evaluate trends, analyze data, draw logical conclusions and make sound
decisions and recommendations.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Makes an effort to follow policy and
cooperate with supervisors.
Aligns behavior with the needs, priorities and
goals of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
Graduation from an accredited college or
university and experience equal to five years of full-time work in one or more
of the following areas: mainframe computing systems programming; computer-based
networking (LAN, WAN); database management systems; applications development,
maintenance and testing; server and workstation operating systems;
telecommunications carrier operations; and/or Internet/Intranet development and
deployment;
OR
an
equivalent combination of education and experience substituting the completion
of an approved curriculum/specialized training program developed and
implemented by or in cooperation with state government; or twenty-four semester
hours of accredited post high school course work in one of the specialty areas
listed above; or certification by an authorized educational institution/major
computer or software producer in an area directly related to one of the
computer specialty areas listed above, for the required education;
OR
an
equivalent combination of education and experience substituting one year of the
required experience for thirty semester hours of the required education;
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to two years of full-time work as an Information Technology Specialist 5.
SELECTIVE CERTIFICATION
For designated positions the appointing
authority, with Iowa Department of Administrative Services – Human Resources
Enterprise prior approval, may request those applicants possessing a minimum of
twelve semester hours of education, one year of experience, or a combination of
both, or a specific certificate, license, or endorsement in the following
areas:
130 mainframe
business application
139 database
195 internet/intranet
419 PC/LAN
server
413 network
coordination
Information Assurance
714 vulnerability
testing
716 penetration
testing
717 security
administration
718 secure
application development
719 intrusion
detection
720 policy
development
721 risk
management
722 incident
response
723 security
awareness, training and education
724 privacy
725 security
audits
726 firewalls
727 risk
assessment
728 physical
security
729 business
continuity/disaster recovery
734 security
program development and implementation
876 Websphere 4.0
956 systems
programming/systems management
994 telecommunications
switching systems including transmission and circuits
Applicants
wishing to be considered for such designated positions must list applicable
course work, experience, certificate, license, or endorsement on the
application.
Effective
Date: 9/04
BK