Class Code: 00125
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INFORMATION TECHNOLOGY SUPERVISOR 2
DEFINITION
Supervises
and coordinates the activities of a computer or support system staff engaged in
the operation of a computer system; performs related work as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
Supervises and evaluates the work of subordinate
staff; effectively recommends personnel actions related to selection,
disciplinary procedures, performance, leaves of absence, grievances, work
schedules and assignments, and administers personnel and related policies and
procedures.
Plans, coordinates,
and directs the activities of technical and clerical personnel engaged in
operating a computer system, related peripheral equipment, data entry devices,
and controlling document and record distribution.
Confers with other
information technology processing staff to establish operation requirements and
procedures for testing and debugging programs.
Develops long range
plans (or phases of plans) for the operations unit by considering work methods,
scheduling of priorities, and capabilities of equipment to produce desired
results efficiently and effectively; informs administrator of recurring or
projected resource and capacity problems for planning purposes and corrective
action.
Develops and
maintains operating schedules to provide the most efficient use of personnel
and equipment; establishes maintenance schedule for all equipment.
Maintains records and
prepares reports of production, equipment operation, and downtime; orders and
regulates the use of supplies used in computer operations and in data entry.
Reviews finished
products of computer and data entry operations to ensure conformance to
established quality and operational standards.
Devises techniques
for improving productivity of personnel and equipment resources.
Establishes and
enforces standards for controlling the workflow and integrity of data through
the production processes and for ensuring the quality of production work and
security of materials, equipment, and files located within the facility.
Operates the electronic computer
and peripheral equipment as required.
COMPETENCIES REQUIRED
Knowledge of the operation of current electronic digital computers and
related peripheral equipment.
Knowledge of the
functional characteristics of information technology processing equipment.
Knowledge of basic
information technology processing principles.
Knowledge of
operating systems.
Knowledge of
supervisory principles and techniques.
Ability to schedule
work within machine availability factors in order to achieve maximum personnel
and equipment utilization.
Ability to plan,
organize, control and effectively supervise the work of subordinates.
Ability to coordinate
operations activities in accordance with other agency data processing
functions.
Ability to use
initiative and judgment in order to effectively work in a team environment.
Ability to maintain
self-control when confronted with emergency, critical or unusual situations.
Ability to adapt to frequent changes
in the work environment so an adequate workflow can be maintained.
Displays high standards of ethical
conduct. Exhibits honesty and
integrity. Refrains from theft-related,
dishonest or unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION,
EXPERIENCE, AND SPECIAL REQUIREMENTS
Experience equal to
one year of full time supervisory work hiring, training, instructing,
assigning, and reviewing the work of others in information processing,
recording and/or storage;
OR
successful completion of a
two-year computer science program at an accredited area college and experience
equal to one year of full time information technology work;
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to one year of full-time work as an Information Technology Specialist 2.
Effective
Date: 04/06 DF