Class Code: 45015
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
INVESTIGATOR 4
DEFINITION
Performs and/or coordinates a variety of general
investigative and/or mediation related activities of substantial complexity
within the Attorney General’s Office; performs related duties as required.
The Work Examples and Competencies
listed are for illustrative purposes only and not intended to be the primary
basis for position classification decisions.
WORK EXAMPLES
In the Consumer
Protection and Farm Divisions:
Receives complex incoming consumer
complaints, evaluates them and decides whether to pursue mediation or refer to
an attorney for litigation.
In the mediation process, works with
seller and consumer to obtain an agreeable settlement resolution.
In litigation, gathers and organizes
evidence and testimony necessary to the litigation.
Answers complex inquiries from the public
and makes public presentations about general and specific consumer information
questions and problems.
Works in conjunction with other related
agencies such as National Association of Attorneys General, county attorneys,
Better Business Bureau, postal inspectors, FTC and others.
Maintains all required records and
statistical information for assigned cases.
Assists other investigators as assigned.
In the Tort
Claims Division:
Receives and investigates complex claims
submitted for payment to the State Appeals Board and makes recommendations for
payment or non-payment.
Assists office attorneys to gather and
organize complex evidence and testimony necessary to litigation.
Maintains all required records and
statistical information for assigned cases.
Assists other investigators as assigned.
In the Area
Prosecutions and Special Prosecutions Divisions:
Assists office attorneys to gather and
organize evidence and necessary testimony for complex criminal, anti-trust,
securities fraud or other similarly related cases with very high
confidentiality demands.
Interviews witnesses, analyzes evidence
and makes written and oral reports summarizing and analyzing that evidence.
COMPETENCIES REQUIRED
Knowledge of the
principles of supervision including delegation of work and training of
subordinates.
Knowledge of the basic principles and
techniques of general and criminal investigations including areas such as
interviewing, factfinding, records checking, surveillance and undercover work.
Knowledge of what constitutes fraud or
misconduct in the specific program(s) administered and the state and federal
laws, rules and regulations governing those programs and related
confidentiality and Privacy Act laws.
Knowledge of the functions, jurisdiction and relationships between other federal, state
and local law enforcement agencies and the need to share information with them
concerning cases for which they have primary responsibility.
Knowledge of court and administrative
hearings procedures and practices and rules of evidence as they apply to the
specific type of investigation being conducted.
Ability to plan, organize and conduct thorough
and complete investigations and to adapt investigative methods, techniques and
procedures to specific situations.
Ability to observe and record facts
accurately about persons, objects and events.
Ability to gain the cooperation and
confidence of professional and lay groups, governmental officials, law
enforcement agencies, employers, agency staff and the general public.
Ability to compile and summarize data and
prepare records and reports of facts in a clear, logical and objective manner.
Ability to apply and interpret state and
federal laws, rules and regulations relating to specific programs for which
investigations are conducted.
Ability to understand and analyze
business, commercial, industrial and agency records relative to the specific
program area for which an investigation is being conducted.
Ability to distinguish between relevant
and irrelevant information or evidence, and detect
discrepancies in information.
Ability in developing and using
specialized investigative techniques, devices and procedures involving
surveillance and undercover work.
Ability to deal confidentially with sensitive
information.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external
clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Follows policy and cooperates with
supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from an accredited four-year college or
university, and three years of relevant investigative experience;
OR
substitution of relevant investigative experience for the general
college or university coursework on the basis of one year of experience is
equivalent to 30 semester hours of coursework;
OR
employees with twelve months of full time experience as an
Investigator 3 in the Attorney General’s Office will be considered as
qualifying.
NOTE:
Positions in this class are exempt from the screening
and referral requirements of the Iowa Department of Administrative Services –
Human Resources Enterprise. Apply
directly to the Department of Justice.
Effective
Date: 8/05 DF