Class Code: 00698

IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –

HUMAN RESOURCES ENTERPRISE

INVESTIGATOR SUPERVISOR

DEFINITION

Plans, directs and supervises Investigators conducting general and criminal investigations of overpayments, misconduct or fraudulent activities; conducts internal administrative reviews; performs related duties as required.

The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.

WORK EXAMPLES

Supervises and evaluates the work of subordinates; recommends personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules and assignments; administers personnel policies and procedures.

Plans, supervises and conducts complex, high level internal administrative reviews involving the investigation of management practices and procedures, potential conflict of interest situations, and complaints involving potential fraud, misconduct or misrepresentation to maintain internal security and compliance with established agency policies regarding the relationships of claimants, clients or inmates with agency personnel.

Compiles or supervises the preparation of records and reports of investigative activities by Investigators for management to indicate data such as number of investigations, recoupment of funds, number of prosecutions, overpayment histories, and status of cases pending.

Identifies training needs of Investigators and either provides training or makes the necessary arrangements for both formal training courses and on the job training in program areas and investigative techniques.

Prepares and presents, in conjunction with the Attorney General's Office or agency legal department, investigation results at administrative hearings.

Serves as a liaison with other state and local law enforcement agencies to track the status of other fraud or misconduct investigations being conducted by those agencies.

COMPETENCIES REQUIRED

Knowledge of the principles of supervision including delegation of work, training of subordinates, performance evaluation, discipline and hiring.

Knowledge of the purposes, goals and objectives of the fraud, misconduct and overpayment investigation and internal administrative review unit.

Knowledge of the basic principles and techniques of general and criminal investigations including areas such as interviewing, fact-finding, records checking, surveillance and undercover work.

Knowledge of what constitutes fraud or misconduct in the specific program(s) administered and the state and federal laws, rules and regulations governing those programs and related confidentiality and Privacy Act laws.

Knowledge of the functions, jurisdiction and relationships between other federal, state and local law enforcement agencies and the need to share information with them concerning cases for which they have primary responsibility.

Knowledge of court and administrative hearings procedures and practices and rules of evidence as they apply to the specific type of investigation being conducted.

Ability to plan, organize and conduct thorough and complete investigations and to adapt investigative methods, techniques and procedures to specific situations.

Ability to observe and record facts accurately about persons, objects and events.

Ability to plan, organize, direct and evaluate the work of a subordinate staff.

Ability to compile and summarize data and prepare records and reports of facts in a clear, logical and objective manner.

Ability to apply and interpret state and federal laws, rules and regulations relating to specific programs for which investigations are conducted.

Ability to understand and analyze business, commercial, industrial and agency records relative to the specific program area for which an investigation is being conducted.

Ability to distinguish between relevant and irrelevant information or evidence, and detect discrepancies in information.

Ability in developing and using specialized investigative techniques, devices and procedures involving surveillance and undercover work

Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.

Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.

Displays a high level of initiative, effort and commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention to detail.

Responds appropriately to supervision. Makes an effort to follow policy and cooperate with supervisors.

Aligns behavior with the needs, priorities and goals of the organization.

Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit.

Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.

EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS

Graduation from an accredited four year college or university with a major in law enforcement, corrections, criminology, police science, accounting, finance or law, and experience equal to three years of full-time work requiring knowledge in law enforcement, criminal investigation, corrections, or journey level program administration involving application of agency public assistance benefit or correctional rules and regulations, or court and administrative hearings process;

OR

graduation from an accredited four year college or university with a major in an area not listed above and qualifying experience equal to four years of full-time work;

OR

a combination of education and experience, substituting one year of qualifying experience for each 30 semester hours of the general college or university coursework;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as an Investigator 1, 2, 3, Special Investigator or in a comparable position involving investigative work, or a management or supervisory class in areas such as public assistance benefit programs, law enforcement, corrections or administrative hearings procedures.

NOTE:

For designated positions successful applicants must be of good moral character as determined by a thorough background investigation and not have been convicted of a felony or a crime of moral turpitude; applicants must be a United States citizen.

NOTE:

Some positions may require a valid driver’s or chauffeur’s license.

Effective Date: 01/2000 GRC