Class Code: 00882
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
JOB INSURANCE QUALITY AUDITOR 2
DEFINITION
Performs quality
control audits at the journey level; examines, analyzes and evaluates records
and procedures related to the denial and payment of unemployment insurance
benefits and collection of employer taxes; performs related duties as required.
The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Analyzes information
in the claim or tax file; determines the scope and direction of the audit, the
issues involved and the information required to determine the appropriateness
of the actions taken.
Gathers information
to recoup overpayments and to detect benefit payment error, benefit denial
error, and potential fraud; conducts fact-finding interviews with claimants,
interviews employers and third party contacts and reviews employer records and
other documentation.
Analyzes information
that has been gathered; determines the appropriateness of employer records or
payments that have been granted or denied; determines whether a non-monetary
decision needs to be issued or an underpayment or overpayment set up and
whether a corrective action recommendation is required.
Prepares records,
reports and supporting documentation regarding the status and disposition of
each assignment.
Provides guidance and
direction to less experienced auditors; explains policies and procedures,
answers questions, and provides feedback on completed assignments.
Interacts with
quality control staff from other states as well as other agency employees to
conduct cooperative audits; communicates findings to all parties on a
need-to-know basis.
Prepares
documentation to support recommendations for policy, procedural or law changes
to correct problems that are discovered in the audit process.
Testifies at
administrative hearings to present facts and evidence gathered in the audit
process.
COMPETENCIES REQUIRED
Knowledge of
interviewing techniques and procedures related to fact finding.
Knowledge of
Workforce Development Center procedures.
Knowledge of
unemployment insurance law and administrative policies and procedures.
Knowledge of the administrative
hearings procedures and practices related to the unemployment insurance
program.
Knowledge of the
various types of financial records maintained by corporations, partnerships and
individuals.
Knowledge of what
constitutes fraud or misconduct in the unemployment insurance program.
Ability to
distinguish between relevant and irrelevant information and detect
discrepancies in information.
Ability to code,
record and evaluate a variety of information and prepare required reports.
Ability to gather,
analyze and interpret information and draw sound conclusions.
Ability to plan,
organize and conduct thorough and complete quality control audits.
Ability to apply and
interpret unemployment insurance law, administrative policy and procedures as
they relate to the quality control program.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.
Works and communicates with internal and
external clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and
attention to detail.
Responds appropriately to supervision. Makes an effort to follow policy and
cooperate with supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL
REQUIREMENTS
Graduation from an
accredited college or university and two years of full-time experience in a job
service program determining eligibility benefits for unemployment insurance;
OR
an equivalent
combination of education and experience, substituting one year of full-time
experience determining eligibility benefits for unemployment insurance for
every thirty semester hours of the required education to a maximum of four
years;
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to twelve months of full-time work as a Job Insurance Quality Auditor 1.
Effective Date:
12/98 GRC