Class Code: 00884
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
JOB INSURANCE QUALITY MANAGER
DEFINITION
Plans,
directs and supervises the statewide operations of the job insurance quality
control unit; performs related duties as required.
The Work Examples and Competencies listed are for illustrative purposes only and not intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Supervises and
evaluates the work of auditors and staff; effectively recommends personnel
actions related to selection, disciplinary procedures, performance, leaves of
absence, grievances, work schedules and assignments and administers personnel
and related policies and procedures.
Plans, directs and
coordinates the quality control programs to reduce the number of inaccurate
unemployment insurance payments made to claimants and to review the various
Unemployment Insurance tax operations; develops and administers unit policies
and procedures and approves work methods.
Reviews and evaluates
activities, reports and records; determines if program goals, objectives and
functional responsibilities are being met; implements changes as needed.
Interacts with other
management staff both within and outside the unemployment insurance division to
exchange information, resolve operational or other problems and develop short
and long-term plans.
Identifies training
needs of quality control staff; trains or makes necessary arrangements for both
formal training courses and on-the-job training in specific program areas.
Consults with
representatives from the regional and national offices of the Department of
Labor to review completed audits and obtain guidance in problem areas such as
data collection or methodology.
COMPETENCIES REQUIRED
Knowledge of the
principles of supervision including delegation of work, training of
subordinates, performance evaluation, discipline and hiring.
Knowledge of the
purposes, goals and objectives of the quality control programs.
Knowledge of
unemployment insurance law and administrative policies and procedures.
Knowledge of general
management principles such as those relating to time and resource management,
goal and objective identification.
Knowledge of the
capabilities and limitations of agency data processing resources as related to
the quality control programs.
Knowledge of
Workforce Development Center procedures.
Ability to plan,
organize, direct and evaluate the work of a subordinate staff.
Ability to gather,
analyze and interpret information and draw sound conclusions.
Ability to apply and
interpret unemployment insurance law, administrative policy and procedures as
they relate to the quality control programs.
Ability to develop
appropriate solutions to problems related to the quality control programs.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or unethical behavior.
Works and communicates with internal and
external clients and customers to meet their needs in a polite, courteous, and
cooperative manner. Committed to quality
service.
Displays a high level of initiative, effort and
commitment towards completing assignments efficiently. Works with minimal supervision. Demonstrates responsible behavior and attention
to detail.
Responds appropriately to supervision. Makes an effort to follow policy and
cooperate with supervisors.
Aligns behavior with the needs, priorities and goals
of the organization.
Encourages and facilitates cooperation, pride, trust,
and group identity. Fosters commitment
and team spirit.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Listens to others and responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL
REQUIREMENTS
Graduation from an
accredited college or university and three years of full-time experience in a
workforce development program determining eligibility benefits for unemployment
insurance;
OR
an equivalent
combination of education and experience, substituting one year of the required
experience for every thirty semester hours of the required education;
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to twelve months of full-time work as a Job Insurance Quality Auditor 2.
Effective Date:
12/98 GRC