Class Code: 00400
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES
Professional Licensing Investigator
DEFINITION
Performs investigative/administrative work in the
regulation and enforcement of professional licensing including accounting, architecture,
landscape architecture, engineering/land surveying, real estate brokerage/sales,
real estate appraisal, and Interior design; performs related work as required.
The
Work Examples and Competencies listed are for illustrative purposes only and
not intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Investigates complaints and other suspected violations
by licensees, license applicants, and non-licensed persons of the laws and
rules enforced by division boards; gathers pertinent facts, interviews
complainants, respondents, and other witnesses, and obtains and preserves
documents and records.
Verifies the accuracy of evidence for use in
administrative and district court proceedings.
Writes investigative reports documenting the purpose,
scope and procedures followed in the investigation, the facts gathered and the
source of all facts, the applicable law, rules and standards of practice, and
presents factual conclusions for submission to the board.
Analyzes, evaluates, and summarizes complaints,
identifies the relevant factual and legal issues, assesses whether complaints
fall within the jurisdiction of one or more of the division boards, and
identifies the types of evidence needed to fairly assess the merits of
complaints.
Coordinates with peer reviewers or other persons
retained to provide expert opinions in the investigation and review of
complaints.
Prepares documents for legal review, such as
statements of charges, consent orders, and subpoenas, and testifies at
administrative hearings or civil enforcement actions in district court.
Interacts with the Attorney General's Office, in the
investigation and prosecution of administrative and district court proceedings.
Monitors disciplinary investigations, complaints, and
cases, and respondent compliance with enforcement orders; conducts audits of
licensee adherence to mandatory qualifications for licensure and continued
licensure, such as continuing education and peer review.
Prepares detailed records and reports on the status
and disposition of cases.
COMPETENCIES REQUIRED
Knowledge of the basic principles and techniques of
investigation including areas such as interviewing, fact-finding, assessing
data sources, record gathering, and evaluating the results of investigations.
Knowledge of what constitutes a violation of a law or
rule enforced by division boards against licensees, license applicants, and
non-licensed persons.
Knowledge of administrative and district court hearing
procedures.
Ability to interpret statues and rules and apply them
to varying fact patterns.
Ability to distinguish between relevant and irrelevant
information and evidence, and detect discrepancies in information.
Ability to deal with confidential information and
preserve the confidences required under state and federal law and rules.
Ability to chart and index the status and disposition
of investigations and cases.
Ability to keep calm under pressure and to treat all
persons connected with an investigation with tact and respect, and with a
pleasant demeanor, including licensees, complainants, license applicants, other
persons under investigation, witnesses, attorneys, internal staff, and other
law enforcement personnel.
Ability to coordinate with investigators from other
agencies or jurisdictions.
Ability to prioritize between assignments and between
boards with input and direction from the boards, their staff, and the division
administrator/bureau chief.
Ability to recognize and avoid conflicts of interest.
Ability to foster public trust in the board and the
board’s mission.
Ability to observe and record facts accurately about
persons, objects, and events.
Ability to accept supervisory direction internally
within the division and legal direction from the Attorney General’s Office.
Ability to be objective, fair, neutral, flexible, and
open-minded demonstrating skill in problem solving.
Ability to plan, organize, and conduct thorough,
neutral, fair, complete, and accurate investigations, and to adapt
investigative methods, procedures, and techniques to specific situations using
strong organizational and recordkeeping skills.
Ability to produce clear, concise, thorough, logical,
soundly-supported, objective, and organized investigative reports utilizing
strong writing and analytical skills.
Ability to work well in a team environment;
coordinates enthusiastically with internal staff, board members, and the
Attorney General’s Office in a polite, courteous and professional manner.
Ability to travel as needed to complete
investigations.
Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest or
unethical behavior.
Works and communicates with internal and external clients and customers
to meet their needs in a polite, courteous, and cooperative manner. Committed to quality service.
Displays a high level of initiative, effort and commitment towards
completing assignments efficiently.
Works with minimal supervision.
Demonstrates responsible behavior and attention to detail.
Responds appropriately to supervision.
Follows policy and cooperates with supervisors.
Aligns behavior with the needs, priorities and goals of the
organization.
Encourages and facilitates cooperation, pride, trust, and group
identity. Fosters commitment and team
spirit.
Expresses information to individuals or
groups effectively, taking into account the audience and nature of the
information. Listens to others and
responds appropriately.
EDUCATION, EXPERIENCE, AND SPECIAL REQUIREMENTS
Graduation from an accredited four-year college or university with a
bachelor’s degree in criminal justice or law enforcement and experience
equivalent to two years of investigative work that included fact-finding, data
analysis, deriving conclusions and detailed report writing;
OR
graduation
from an accredited school of law and experience equal to one year of full-time
work in the practice of law or in performing the above qualifying work;
OR
an
equivalent combination of education and qualifying professional investigative
experience substituting one year of full-time experience for each year of the
required education (30 semester hours or one year) up to a maximum substitution
of four years.
Effective
Date: 11/07 SH