Class Code: 15002
95002
IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES -
HUMAN RESOURCES
SECRETARY 3
DEFINITION
Performs administrative support duties and serves as the personal secretary to the administrative head of an independent agency as defined in Code of Iowa, section 7E.4 or independent division of a department; performs related work as required.
The Work
Examples and Competencies listed are for illustrative purposes only and not
intended to be the primary basis for position classification decisions.
WORK EXAMPLES
Screens incoming correspondence, telephone calls
and personal visitors; answers questions from legislators, the news media and
the general public or refers to the proper agency staff person for a response.
Schedules conferences/meetings, prepares agenda,
collects and mails out pre-conference/meeting materials; takes and distributes
minutes and sends out post-conference/meeting materials.
Develops and maintains alpha/numeric correspondence
files and tracks correspondence; on request, researches files for information
and summarizes according to instruction.
Types correspondence and composes routine letters,
notices and other materials.
Makes travel arrangements; prepares and processes
vouchers for payment of travel and other expenses.
COMPETENCIES REQUIRED
Knowledge of the agency’s programs and the
inter-relationships between the various program operations and the customers
served.
Knowledge of the agency’s mission, organization,
function, policies and communications channels.
Ability to operate personal computers and use word
processing, spreadsheet, and database software applications.
Displays high
standards of ethical conduct by refraining from dishonest behavior.
Works and
communicates with all clients and customers providing polite, quality
professional service.
Displays a high
level of initiative, effort, attention to detail and commitment by completing
assignments efficiently with minimal supervision.
Follows policy,
cooperates with supervisors and aligns behavior with the goals of the
organization.
Fosters and
facilitates cooperation, pride, trust, group identity and team spirit
throughout the organization.
Exchanges information with individuals or groups effectively by listening and responding appropriately.
Experience equal to three years of full-time work in a
secretarial or administrative support capacity;
OR
an equivalent combination of
education and experience substituting three semester hours of accredited post
high school education in a secretarial or business curriculum for each month of
the required experience to a maximum substitution of two years;
OR
an
equivalent combination of education and experience substituting 30 semester
hours of accredited post high school education for each year of the required
experience to a maximum substitution of two years;
OR
certification
from the State of
OR
employees with current
continuous experience in the state executive branch that includes experience
equal to one year of full-time work as a Secretary 2.
Effective
date: 01/10 JO