IOWA DEPARTMENT OF ADMINISTRATIVE SERVICES –
HUMAN RESOURCES ENTERPRISE
INFORMATION TECHNOLOGY SPECIALIST SERIES
Class Code
|
Class Title |
|
|
|
|
00118/90118 |
Information
Technology Specialist 1 |
|
00119/90119 |
Information
Technology Specialist 2 |
|
00120/90120 |
Information
Technology Specialist 3 |
|
00121/90121 |
Information
Technology Specialist 4 |
|
00122/90122 |
Information
Technology Specialist 5 |
To
provide professional level information systems and information technology. Develops computer systems, application
programs and/or operates information processing systems. Generates, tests and maintains software. Performs data base construction, hardware
evaluation and selection and special studies (such as timing, access, etc.,
considerations). When using these guidelines one should first determine the
primary area of work (Network Coordination, Data Base/Data Access,
Internet/Intranet etc.) Once this is
determined, the class distinctions section and the charts that follow should
determine the level of the classification within the Information Technology
Specialist series.
Any
positions that include full supervisory functions.
Those
positions that provide support type functions in the information technology
area - i.e., Information Technology Support Worker series.
Positions
whose primary purpose is not in the information technology area.
|
• |
Install
and maintain data base management systems. |
|
• |
Performance tuning, database and system
maintenance. |
|
• |
Work in conjunction with the business application
process staff to develop specific data base applications (assure that data
can be loaded into storage and that data can be accessed as intended). |
|
• |
Develop and enforce data definition standards to
ensure data can be used across work units. |
|
• |
Design process to move data from mainframe master file
to a sub file that users can access without going into the mainframe master
file. This is often called "Data
Access/ Warehousing" and is considered an intermediate place between the
mainframe file and Internet. |
|
• |
Design, develop, and implement
computer programs for business applications; completes design of computer
systems applications, performs technical analytical assignments in the
development of computer systems. |
|
• |
Work closely with users to analyze and prototype
automated systems. |
|
• |
Performs programming/systems maintenance and
enhancements. |
|
• |
Install and configure, tests,
and maintains computer operating system software on a mainframe or a large
server that impacts the entire or a significant part of an agency. |
|
• |
Install and use systems specifically designed for
functions related to problem management, change management, assets
management, and network security on a mainframe or a large server that
impacts the entire or a significant part of an agency. |
|
• |
Develop
and conducts information management related training classes. |
|
• |
Schedule and coordinate vendor classes for users. |
|
• |
Schedule and manage training facilities. |
|
• |
Install
and configure, test, and maintain LAN/server system software; maintain
security and establish operating standards and perform technical support for
networks. |
|
• |
Develop and administer user and resource
definitions and system availability. |
|
• |
Install and maintain PC hardware and software. |
|
• |
Server maintains data files and sophisticated
software for programming and sending of messages. |
|
• |
Control unit is used only for routing messages. |
|
• |
LAN (Local Area Network) requires the use of at
least one server and may have one or more remote control units, routers, hubs
or switches. |
|
• |
WAN (Wide Area Network) links several LANs
together. |
|
• |
Operate and schedule a computer system hardware
installation and related peripheral equipment. |
|
• |
Coordinate production workflow scheduling and
distribution in a mainframe operations room environment. |
|
• |
Serve as a contact point for resolution of customer
problems involved with system operation.
(Help Desk) |
|
• |
Design
specialized interactive systems to allow agreed upon data to be accessible to
the intended public. |
|
• |
Write programs using
such languages as JAVA, PEARL, Visual Basic or C++. This does not include HTML language which
permits script to be added on a web page. |
|
• |
Write programs to
manipulate accessible data for specified reports. |
|
• |
The term "Web
Master" originally was used for the person controlling the server for
the internet. Today the term is used
loosely for anyone working on the internet and, thus, "Web Master"
does not necessarily indicate the person should be in the Information Technology
Specialist series. |
This
is the trainee professional level which works under close supervision assisting
higher level Information Technology Specialists. The work performed is frequently reviewed for
developing computer programming codes using a limited number of programming
languages (i.e., COBAL, SAS, PL1, "C", etc.) or for PC/LANS Server
hardware/software configuration installation and maintenance. Impact of errors is limited to delay in the
completion of assignments and the cost associated with correcting the
problem. Positions at this level work
primarily in the area of business application processes and support of PC/LAN
requirements.
Employees
work in the following areas:
|
• |
Personal Computers/LAN/Server. Employees function at an entry level
applying basic analytical skills to solve problems and design systems related
to PC/LAN/server configurations. |
|
• |
System Management.
Employees function at an entry level primarily limited to production
functions. |
|
• |
Operations/Help Desk. Employees function at a journey level
system or network operator as a single shift coordinator. Serves as a first point of contact applying
basic analytical skills to solve customer problems. |
|
• |
Business Application Process. Employees function at a journey level
focused on application computer programming. |
|
• |
Internet/Intranet.
Employees function at an entry level assisting others in the
development of basic programming for the internet/intranet |
Employees
work in the following areas:
|
• |
Database/Data
Access. Employees work under close
supervision assisting higher level Information Technology Specialists in
systems programming for database or systems analysis for application
development. |
|
• |
Business Application
Process. Employees work under general
supervision on multiple application programming and/or basic system design
assignments. |
|
• |
Systems Programming/Systems Management. Employees work under close to general
supervision in system programming and routine production functions including some
systems management process analysis. |
|
• |
Operations/Help Desk. Employees function at a journey level
system or network operator coordinating multiple shifts. Serves as a first point contact applying
analytical skills to solve customers problems. Assist Information Technology Administrator
2 in determining detailed communication technology problems in conjunction
with U.S. West and ICN. |
|
• |
Education.
Employees assist higher level specialists in developing and delivering
information management courses in limited applications and systems areas. |
|
• |
Personal Computer/LAN/Server. Employees work under general supervision
focused on PC configuration and implementation, problem isolation and determination
for PCs to be established on large, multiple LANs. Employees are starting to use Managewise or
similar software. Employees need to be
knowledgeable with remote LAN to LAN control units and routers in a
communication environment. Normally the
agency's central office is in control to outlying locations of the agency. |
|
• |
Internet/Intranet.
Employees are involved in full web site development and basic
programming interfaces for the web server. |
|
• |
Leadworker duties may be performed at this level. |
Employees
work in the following areas:
|
• |
Network
Coordination and Personal Computers/LAN/Server. Employees are focused on network functions and
implementing, monitoring, and problem isolation and determination for large
multiple LANS and/or WAN connected to LANs.
Employees manage remote locations that have stand alone computer to
LAN for purposes of information processing.
Employees set policy and procedures for LAN administration in
organizations that have 50 to 99 personal computers and/or terminals in the
LAN. Managewise or similar software is
used. |
|
• |
Database/Data
Access. Employees work under general
supervision focused on database management systems software related to
multiple systems management technologies and processes. |
|
• |
Systems Programming/Systems Management. Employees work under general supervision
performing systems programming, systems management process analysis and
modification to multiple systems management technologies and processes. Part of the work includes systems
programming related to system management software. |
|
• |
Education. Employees
independently develop, modify and deliver information technology courses for
a wide variety of applications and systems areas for both the mainframe and
personal computer. |
|
• |
Business Application Processes. Employees are responsible for complete
systems analysis assignments and may serve as a project leader on large
programming assignments. Employees use
current operating technologies and processes to analyze and design business
application processes. |
|
• |
Internet/Intranet.
Employees are the internet/intranet specialist using advanced
programming tools and languages or are involved in programming for the
internet/intranet server, security, network specialties, or is involved with
web server hardware, software, security as a programming engineer. |
|
• |
Leadworker duties may be performed at this level. |
Employees
at this level have the following characteristics that are common to all
regardless of the area of assignment:
|
• |
Work at this level is broad in
scope and impact is on several areas of service normally affecting everyone
in the agency and outside users. |
|
• |
Employees work with new or emerging technologies
that are core to the present and future delivery of services crucial to the
department or state. |
|
• |
Employees must recognize underlying causes and
issues that relate to problem solving and identify inter-relationships in key
projects and systems elements. |
|
• |
Employees use input from a variety of sources to
solve issues critical to projects impacting total missions of departments or
the state. |
|
• |
Errors will impact the total mission of the
department or state and can be extremely costly, running from hundreds of
thousands to millions of dollars. |
|
• |
Employees are considered the agency expert in
extremely complex technical areas. |
|
• |
Leadworker duties are normally performed at this level. |
Employees
work in the following areas:
|
• |
Network
Coordination and Personal Computer/LAN/Server. An employee researches,
recommends and develops plans and coordinates functions for large, multiple
LANS and/or WAN connected LANs. Employees
set policy and procedures for LAN administration in one or more agencies that
have 100 or more personal computers and/or terminals in the LAN. Employees are the driving force to correct
problems on the LAN by programming and using a "sniffer" and by
involving two or more outside agents such as U.S. West, ICN, private
contractors or Bay Network to solve network problems. |
|
• |
Database/Data Access. Employees research, recommends and plans the
design of the database architectures necessary to support applications
systems for a single large database management system or for multiple
(differing architectures/products) or interacting database management
systems. |
|
• |
Business Application Processes/Systems
Programming/Systems Management. An
employee researches, recommends and develops plans and coordinates functions
for overall systems management technologies and processes or business
applications process. |
|
• |
Education. Employees research, plan and develop long
range training plans and training in new and complex technologies, serving as
the state's training expert in these areas. |
|
• |
Internet/Intranet.
Employees are involved in the research of web site applications and
development of policies, security, hardware or programming. |
Effective Date: 5/98
GR/BW/DA
ITS GUIDELINES CHART
AREA: Database/Data Access
|
Level |
Complexity
|
Impact
of Errors |
Supervision
Received |
Scope
Impact |
Tech./Equip. |
|
ITS
3 |
Entry
level assists higher level ITS specializing in DBMS. |
Some
delay, rework cost minimal, some delay in completion of assignments. Impacts
a specific area of service or a number of smaller systems. |
Close
supervision with frequent review of work for systems programming. In systems mgmt. work receives general
supervision of work in progress. |
Limited
by assignments supportive in nature. Impact
is only on a specific area of service while other operations are still
operable or a number of smaller systems. |
Uses
current operating technologies and processes established by others. Learns
and assists higher level ITS in sys. prog. for DBMS's or syst. analysis for
application development. |
|
ITS
4 |
Journey
level focused on Database Management Systems software. |
Impact
a specific area of service or a number of smaller systems. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope but impact is only on a specific area of service while other
operations are still operable or a number of smaller systems with same impact
as above. |
Systems
programming & sys. mgmt. process analysis and modification related to
multiple systems mgmt. technologies and processes. Implementation,
monitoring, problem isolation and determination for a single lang DBMS or for multiple (differing architecture/
products), or interacting DBMS's. |
|
ITS
5 |
Identifies
inter-relationships (personnel, other systems and other functional areas) in
key projects and is the individual expected to initiate and manage a plan to
complete the project. Coordinates work
with other functional areas such as Database/Data Access, Systems
Programming/ Systems Management, Business Applications Process, etc., to
accomplish major revisions or installations of new systems. Uses
input from a variety of sources to solve issues critical to projects with
relative independence. Uses
considerable initiative in solving problems. Must
recognize underlying causes and issues that relate to problem solving. |
Errors
will impact department or state total missions. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope and impact is on several areas of service normally affecting
everyone in the agency and outside users. |
Researches,
recommends and develops plans and coordinates functions for overall systems
management technologies and processes or business applications processes. Planning
and design of the DBUS architectures necessary to support applications
systems for a single large DBMS or for multiple (differing architectures/
products), or interacting DBMS’s. |
AREA: Business Application Processes
|
Level |
Complexity
|
Impact
of Errors |
Supervision
Received |
Scope
Impact |
Tech./Equip. |
|
ITS
1 |
Trainee
level assists higher level ITS individuals. |
Some
delay, rework cost minimal, some delay in completion of assignments. |
Close
supervision with frequent review of work for developing computer programming
code. |
Limited
by training assignments. |
Training
in a limited number of programming languages (i.e., COBOL, SAS, PL1, or
"C", etc.) |
|
ITS
2 |
Full
journey level focused on application computer programming. |
Impacts
a specific area of services or a number of smaller systems. |
General
supervision of work in progress. |
Impact
is only on a specific area of service. |
Learns
and works with current operating technologies and processes established by
others. |
|
ITS
3 |
Full
journey level focused on multiple application programming and/or basic system
design assignments. First point of contact. |
Impacts
a specific area of service or a number of smaller systems. |
General
supervision of work in progress. |
Impact
is only on a specific area of service while other operations are still
operable or a number of smaller systems. |
Uses
current operating technologies and processes established by others. Learns and assists higher level ITS in
business application analysis system design and construction. |
|
ITS
4 |
Responsible
for complete system analysis assignments or could serve as a project leader
on large programming assignments. |
Impacts
a specific area of service or a number of smaller systems. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope but impact is only on a specific area of service while other
operations are still operable or a number of smaller systems with same impact
as above. |
Uses
current operating technologies and processes established by others to analyze
and design business application processes. |
|
ITS
5 |
Identifies
inter-relationships (personnel, other systems and other functional areas) in
key projects and is the individual expected to initiate and manage a plan to
complete the project. Coordinates work with other functional areas such as
Database/Data Access, Systems Programming/ Systems Management, Business
Applications Process, etc., to accomplish major revisions or installations of
new systems. Uses
input from a variety of sources to solve issues critical to projects with
relative independence. Uses
considerable initiative in solving problems. Must
recognize underlying causes and issues that relate to problem solving. |
Errors
will impact department or state total missions. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope and impact is on several areas of service normally affecting
everyone in the agency and outside users. |
Researches,
recommends and develops plans and coordinates functions for overall systems
management technologies and processes or business applications processes. |
AREA: Systems
Programming/Systems Management
|
Level |
Complexity
|
Impact of Errors |
Supervision Received |
Scope Impact |
Tech./Equip. |
|
ITS
2 |
Entry
in systems management-limited routine production functions. Not involved in systems programming |
Some
delay, rework cost minimal, some delay in completion of assignments, but on
system mgmt. only. |
Closely
supervised with frequent review of work in progress as necessary for systems
mgmt. only. |
Limited
routine production support. |
Learns
and works with current operating technologies and processes established by
others. |
|
ITS
3 |
Entry
level assists higher level ITS specializing in system programming and routine
production functions including some systems mgmt. Process analysis. |
Some
delay, rework cost minimal, some delay in completion of assignments. |
Close
supervision with frequent review of work for systems programming. In systems mgmt. work receives general
supervision of work in progress. |
Limited
by assignments supportive in nature. |
Uses
current operating technologies and processes established by others. Learns and assists higher level ITS in sys.
prog. for sys. mgmt. syst.
software. Learns
and assists higher level ITS in system programming for system software and
system mgmt. Uses current operating
technologies and processes established by others. |
|
ITS
4 |
Journey
level system prog. S.M. journey level admin.
process analysis and modification. Part of work includes journey level syst. prog. Related to syst. mgmt. Software. |
Impact
a specific area of service or a number of smaller systems. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope but impact is only on a specific area of service while other
operations are still operable or a number of smaller systems with same impact
as above. |
Systems
programming & sys. mgmt. process analysis and modification related to
multiple systems mgmt. technologies and processes. |
|
ITS
5 |
Identifies
inter-relationships (personnel, other systems and other functional areas) in
key projects and is the individual expected to initiate and manage a plan to
complete the project. Coordinates work
with other functional areas such as Database/Data Access, Systems
Programming/ Systems Management, Business Applications Process, etc., to
accomplish major revisions or installations of new systems. Uses
input from a variety of sources to solve issues critical to projects with
relative independence. Uses
considerable initiative in solving problems. Must
recognize underlying causes and issues that relate to problem solving. |
Errors
will impact department or state total missions. Errors
can be extremely costly. Service
outages can be lengthy and delay the delivery of services of the agency or
state. System outages for hours to
days. |
Receives
general supervision primarily with review of final work products. |
Broad
in scope and impact is on several areas of service normally affecting
everyone in the agency and outside users. |
Researches,
recommends and develops plans and coordinates functions for overall systems
management technologies and processes or business applications processes. |
AREA: Education
|
Level |
Complexity
|
Impact of Errors |
Supervision Received |
Scope Impact |
Tech./Equip. |
|
ITS
3 |