Resources: Customer surveys, complaints, letters to the director,
advisory or policymaking boards, focus groups.
Provide: Various types of customer feedback about service
delivery an agency can use to link service delivery issues
with organizational structure.
"Change in Organizations," Paul S. Goodwin and Associates (available
from the State Library
of Iowa)
Organizational scholars address the processes and methods
involved in organizational change.
"A
Practical Guide to Organization Design," Margaret R.
Davis, David A. Weckler, and Janis Paris (Editor), 1997 (available
from the Des Moines Public
Library; Sioux
City Public Library; bookstores).
Describes business processes, work flow, organization and
management structure, and coordination and control of group
and individual activities.
"Organization Theory and Design," Richard L. Daft, 2000 (available
from the State Library
of Iowa or bookstores).
Concepts and models from organization theory combined with
real world events and examples.
"Organization Modeling: Innovative Architectures for the 21st Century,"
Joseph Morabito, Ira Sack, and Anilkumar Bhate, 1999 (available
from Rod Library/UNI or bookstores).
Discussion of understanding, analyzing, designing, and communicating
the most relevant parts of the organization and how they fit
together.
DAS/Personnel
Development Seminars (PDS) courses:
"CQI Problem Solving Tools," QM 005
"Data-Based Decision Making," QM 031
DAS - Bibliography
List of publications described elsewhere in this resource |
